Privacy Policy

Last updated: July 2026

1. Introduction

Val Automotive Solutions Pty Ltd (ABN 94 699 835 820, ACN 699 835 820) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we handle personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

• Your name, email address, and phone number when you contact us via our website or email.
• Vehicle details and service history when you request a quote or book a service.
• Any other information you voluntarily provide to us through correspondence.

3. How We Collect Information

We collect personal information directly from you when you:

• Send us an email at [email protected]
• Submit an inquiry through our website contact form.
• Communicate with us by phone or in person regarding our services.

4. How We Use Your Information

We use your personal information solely for the following purposes:

• Responding to your inquiries and providing automotive service quotes.
• Communicating with you about your vehicle or our services.
• Internal record-keeping and business administration.
• Meeting legal and regulatory obligations.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only where required or authorised by law, or with your express consent.

6. Cookies and Website Data

Our website does not use cookies or tracking technologies that collect personally identifiable information. We do not use analytics services, advertising pixels, or any third-party scripts that track your browsing behaviour.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Electronic records are stored securely, and access is restricted to authorised personnel only.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, please contact us at [email protected].

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We will investigate and respond to your complaint within a reasonable period. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be noted at the top. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Business name: Val Automotive Solutions Pty Ltd
ABN: 94 699 835 820